Faster Decisions, Smarter Care: CC Young’s Success with Vena and Delbridge
CC Young’s Challenges Before Vena
CC Young is a Continuing Care Retirement Community (CCRC) based in Dallas, Texas, offering independent living, memory support, assisted living, and skilled nursing. With consistently high occupancy rates and a mission to provide top-tier care, CC Young needed to stay agile in an increasingly volatile healthcare landscape, especially in the wake of COVID-19.
Legacy System Limitations
Clarity had reached its limit in terms of flexibility and adaptability. Making changes to templates or reporting outputs often took months, or longer.
Lack of Real-Time Insights
CC Young struggled to access timely financial and operational data, hindering rapid decisions around staffing, margins, and occupancy management.
Operational Bottlenecks
Updating financial plans and workforce allocations in response to market shifts was slow and manual, with limited integration between labor and census data.
Pressure on Decision-Making During Crisis
During the pandemic, expenses surged while revenues dropped. Leadership needed daily visibility into cost drivers—but their system couldn’t keep up.
Delbridge’s Approach
To meet the demands of a rapidly evolving senior living industry, CC Young partnered with Delbridge Solutions to implement Vena for Senior Living, a purpose-built FP&A solution designed specifically for providers like them. Delbridge brought both technical expertise and industry insight, helping CC Young quickly transition from outdated systems to a flexible, scalable, and real-time financial planning environment.
“Delbridge’s senior living experience helped us configure templates and reports following Vena best practices, making our budgeting and reporting processes much more efficient.”
Russell Crews, CEO, CC Young
This collaboration enabled CC Young to reimagine their planning processes with a system that was fast, scalable, and tailored to the unique demands of healthcare operations. The implementation focused on key principles:
Purpose-Built Templates & Industry Best Practices
Delbridge deployed a library of pre-configured templates aligned with Vena best practices for budgeting, workforce planning, and CAPEX forecasting in the senior living space.
Integrated Data for Deeper Insight
Labor and census data were merged into a single, dynamic model, providing clear visibility into staffing costs, agency labor usage, and margins across all levels of care.
Fast Customization and Agile Reporting
Legacy reports were quickly brought into Vena, while new, flexible templates were created to meet evolving needs. What once took a year to update can now be done in as little as 48 hours, dramatically increasing the team’s agility.
Strategic Execution and Dedicated Support
The engagement began with deep-dive workshops to understand CC Young’s workflows and goals. Delbridge assigned dedicated resources across all major planning areas to ensure an on-time, on-budget implementation.
Accelerated KPI Access & Reporting Agility
Custom dashboards and templates gave the leadership team near-instant access to critical financial and operational KPIs, enabling faster, smarter decision-making.
Scalability & Future Readiness
The system was designed to adapt quickly to regulatory changes, labor shifts, and market dynamics—supporting long-term growth.
Training & Change Management
Delbridge provided hands-on training, clear documentation, and ongoing support to ensure user adoption across finance, operations, and leadership.
Results
The implementation of Vena at CC Young, led by Delbridge Solutions, marked a major leap forward in the organization’s financial agility and decision-making. By replacing a rigid legacy system with a dynamic, real-time planning platform, CC Young unlocked the ability to respond quickly to market pressures, improve operational efficiency, and better align financial data with care delivery. The collaboration between CC Young and Delbridge resulted in immediate value and positioned the organization for scalable, long-term success.
Greater Visibility Into Margins
- Integrated census and labor data revealed true margins across all service lines.
- Enabled data-driven staffing and pricing strategies based on care level performance.
Faster and More Flexible Reporting
- Template updates and report changes now take 24–48 hours instead of months.
- Leadership can respond more quickly to shifting market and regulatory demands.
Operational Agility in Real-Time
- Real-time planning capabilities support day-to-day decision-making.
- Finance and operations teams collaborate more effectively with centralized data.
Staff Engagement and Adoption
- Employees embraced the new system, reducing time spent on manual tasks.
- Teams now focus more on delivering care rather than managing spreadsheets.
“If you can love a financial system, then love Vena. Especially compared to where we were before, it’s light years ahead.”
Russell Crews, CEO, CC Young
How We Can Help You
If you are already using Vena…
- We can review your existing Vena implementation and make recommendations for performance improvements and best practices
- Our training department can provide your users with customized ‘hands-on’ Vena product training using your existing solution
- We can help your organization with deploying Vena for additional phases
- We can provide ongoing production support as required
- Our Managed services team can manage your entire Vena solution end-to-end in production
If you want to transition to Vena…
- Our consulting team can help your organization with implementing Vena using best practices
- If you are evaluating Vena, our team can help you understand how it differs from other CPM solutions
- Our sales team can provide you with an ‘under the hood’ workshop when evaluating Vena
- We can introduce you to our clients so you can directly speak to other
- End-to-end Vena Implementation Consulting for your solution.
Vena Implementation and Consulting
Delbridge is Vena’s premier implementation partner and our consultants are here to help you implement Vena for budgeting, forecasting, and consolidation.